The best ham of our land
Farm to fork
The best ham of our land
Farm to fork
The purpose of these General Conditions is to regulate the conditions of use of the Website "www.tierradejamon.es" whose owner is LOTES CESTAS Y REGALOS S.L. with CIF B47457817, tax address at Pol. Ind. San Cristobal - Calle Plomo 3, nave 2 - 47012 Valladolid, with which you can contact through info@tierradejamon.es and phone +34 983 29 88 28
Placing an order implies acceptance of these Terms of Service. Anything not expressly provided for in these Conditions of Service shall be understood to be regulated and supplemented by the General Conditions of the Web. The Home Delivery Service (hereinafter, the "Service") is a service provided by the owner company LOTES CESTAS Y REGALOS S.L. and through which said products supply “TIERRA DE HAMÓN” at home, at the User's request. The company that owns TIERRA DE JAMÓN is LOTES CESTAS Y REGALOS S.L. With delivery service, it will always be the contractual party in the sale of products and, consequently, the sole party responsible for the sale and distribution. The products subject to this service will be those expressly indicated on the Portal and in the App where Users can obtain additional information on the characteristics, availability and delivery terms of the products. The Service will be available every business day of the year from 48 to 72 HOURS FROM MONDAY TO FRIDAY for national deliveries and 4 to 6 DAYS for international shipments. The offer of some of the products shown on this website may be subject to limitations or restrictions in the sale / delivery, depending on the hours of sale / delivery, place of delivery or age of the User.
The User must have a valid and active email address in order to place an order. Likewise, the User must check that the email provided works properly, anti-spam filters or equivalent mechanisms are not activated, or there are errors that make it difficult to receive messages.
The User must verify, before placing the order, that the product fully meets their expectations.
If for any reason derived from the shortage of products or incidents in the Service, a product could not be supplied, this situation will be indicated on the Website or the User will be contacted to inform them of the same if necessary.
TIERRA DE JAMÓN reserves the right to modify the list of products without prior notice. However, it undertakes not to modify the characteristics of the products, which make up the orders, that have already been requested by the Users.
The User will have at their disposal a telephone number +34 983 29 88 28 indicated on the Website, with which to contact LOTES CESTAS Y REGALOS S.L. to place orders, resolution of incidents and customer service.
Shipments will be made on business days.
The User will be able to select the items they want and these will be added to the basket.
The sale of alcoholic products to persons under 18 years of age is expressly prohibited.
Once the purchase is confirmed, the User, if they do not have a user account, will have to fill in the required fields: personal information necessary to place the order, billing information, if applicable, and delivery. Once the User has read and understood these Terms of Service, he / she may click on the corresponding button to accept them and proceed, where appropriate, with the payment method.
Prior to the final confirmation, a summary of the online order will be displayed and all the data entered may be corrected by the User. The final confirmation of the order implies the conclusion of the contract with the owner company LOTES CESTAS Y REGALOS S.L. When it is enabled, and the User opts for it, the User must make the payment in order to start the delivery process.
LOTES CESTAS Y REGALOS S.L.may reject an order from the User if the payment is not made correctly. In the case of payment by card, if it is denied, the User will be informed, and will be asked to pay in another way. If this is not possible, the order will be canceled by notifying it by email.
The User may make the payment of his order through the following means to the extent that they are available for the Service: ·· Credit card, Paypal: The bank details collected through the payment gateway are encrypted and transmitted safely to the bank's servers. La marea reserves the right to initiate legal actions it deems appropriate against anyone who carries out a fraudulent transaction or enters credit card data without having the authorization of the cardholder.
In the case of payment by credit card, the order will not be considered effective until the Administration Department of LOTES CESTAS Y REGALOS S.L. obtain bank confirmation of payment.
Regardless of the chosen payment method, the User will receive an order confirmation email. The order data will be recorded by LOTES CESTAS Y REGALOS S.L. in the personal account created on the Website by the User.
The prices indicated for each product include applicable taxes.
The TRANSPORTATION EXPENSES are recorded in the final summary before proceeding to the payment of the account.
Once the payment has been verified and validated, the order will be delivered. The necessary billing and delivery data will be treated in accordance with the Privacy Policy.
The User is responsible for correctly indicating the shipping address of the order. In case of indicating this incorrectly, LOTES CESTAS Y REGALOS S.L. will try to contact the User and solve the error but declines all responsibility derived from these errors by the User.
The delivery time, which in any case will be indicative, will be indicated at the time of ordering, either through the Website or by phone. LOTES CESTAS Y REGALOS S.L. is not responsible for any delay caused by reasons beyond their control.
The User must check the products received in the presence of the delivery personnel to verify their integrity and condition in order to give their agreement.
IDENTIFICATION OF THE RESPONSIBLE FOR THE TREATMENT.
Identity: LOTES CESTAS Y REGALOS SL (hereinafter, "LOTES")
NIF: B-47457817
Postal Address: C/Plomo 3 Nave 2, Pol Ind San Cristobal Valladolid 47012.
Phone: 983298828
Email data protection info@tierradejamon.es
By accepting this Privacy Policy, the user (hereinafter the "User") is informed and gives their free, informed, specific and unequivocal consent for the personal data provided through the website located at the URL https : //www.tierradejamon.es and https://www.lotescestasyregalos.es, (hereinafter, the "website") are treated by LOTES.
The data requested in the forms on the website are, in general, mandatory to fulfill the established purposes. Therefore, if they are not provided or are not provided correctly, they will not be able to be addressed, without prejudice to the fact that you can freely view the content of the website. LOTES informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the essential information to identify the origin of the hosted data and the moment in which the provision of the service began. The retention of these data does not affect the secrecy of communications and they may only be used in the framework of a criminal investigation or for the safeguarding of public safety, making themselves available to the judges and / or courts or the Ministry that so requires . The communication of data to the Forces and Bodies of the State will be made by virtue of the provisions of the regulations on personal data protection.
LOTES will process the information provided by the User to: Manage the User's registration and / or manage an order. The User's data will be kept for that purpose for as long as the contractual relationship is in force and, even later, for the entire time required by the applicable legislation and until the potential liabilities arising from the contract are prescribed, for the purposes of the formulation, exercise or defense of eventual claims.
Manage, process and respond to requests, requests, incidents or inquiries from the User.
Manage the sending of commercial communications.
Conduct satisfaction surveys.
LOTES will process the following User data:
Identification data: name, surname, ID.
Contact information: postal address, email address, telephone, etc.
Economic, financial or insurance data: bank details, etc.
In compliance with the provisions of the European Regulation 2016/679 General of Data Protection and especially the Organic Law 3/2018 of December 5, as well as any national legislation that may be applicable, we inform you that in LOTES BASKETS AND GIFTS SL We treat the data that you provide us through our contact forms for the following purposes:
The request for information and/or the contracting of services whose terms and conditions will be made available to you in any case, prior to a possible contracting.
Free, specific, informed and unequivocal consent, while we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, like the marking of a box arranged for that purpose.
Registration on the website to carry out the online purchase management
Administrative and accounting management requirements, such as the issuance and sending of invoices, and compliance with the applicable laws on tax and commercial matters that are applicable. For this purpose, your data will be kept for the period established by Law.
If you do not provide us with your data or do so in an erroneous or incomplete way, we will not be able to meet your request, making it impossible to provide the requested information or to carry out the contracting of services.
The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them, not affecting the others.
User data, in general, will not be communicated to third parties unless they fill in their data for the contracting of products, in which case they may be communicated to:
Public Administrations in the cases provided by Law.
Banks and financial entities for the collection of services rendered.
The Courts and Tribunals in the event of a claim
Third party service providers.
LOTES informs that by virtue of the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI), it retains the essential information to identify the origin for a maximum period of 12 months. of the data hosted and the moment in which the provision of the service began. The retention of these data does not affect the secrecy of communications and they may only be used in the framework of a criminal investigation or for the safeguarding of public safety, making themselves available to the judges and / or courts or the Ministry that so requires.
The communication of data to the Forces and Bodies of the State will be made by virtue of the provisions of the regulations on personal data protection.
LOTES is the owner of all copyrights, intellectual and industrial property, "know how" and any other rights related to the contents of the website and the services offered in it, as well as the programs necessary for its implementation and the related information.
Reproduction, publication and / or non-strictly private use of the contents, total or partial, of the website is not allowed without prior written consent.
The user must respect the third-party programs made available by LOTES, even though they are free and / or publicly available.
The user does not acquire any right or license for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only for the duration of the same.
For any action that exceeds the fulfillment of the contract, the user will need written authorization from LOTES, the user being prohibited from accessing, modifying, viewing the configuration, structure and files of the servers, assuming civil and criminal liability derived from any incident that could occur in the servers and security systems as a direct consequence of a negligent or malicious action on your part.
LOTES will treat the User's data at all times in an absolutely confidential way and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures that guarantee the security of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed.
As a service to our visitors, our website may include hyperlinks to other sites that are not operated or controlled by the Website. Therefore https://www.tierradejamon.es does not guarantee, nor is it responsible for the legality, reliability, usefulness, veracity and timeliness of the contents of such websites or their privacy practices. Please, before providing your personal information to these non-https://www.tierradejamon.es websites, keep in mind that their privacy practices may differ from ours.
The sole purpose of the links is to provide the User with the possibility of accessing said links and knowing our work, although https://www.tierradejamon.es does not offer or market the information, content and services available by itself or through third parties. in the linked sites, nor does it approve, supervise or control in any way the contents and services and any material of any nature existing in them. It is not responsible in any case for the results that may be derived to the User by accessing said links.
Those individuals who have provided their data through https://www.tierradejamon.es, may contact the owner of the same in order to freely exercise their rights of access to their data, rectification or deletion, limitation and opposition regarding the data incorporated in their files.
For the exercise of rights or any clarification that you need, you can do so by means of a written communication addressed to LOTES CESTAS Y REGALOS S.L. with the reference "Data Protection", specifying your data, proving your identity and the right exercised at the following address:
LOTES CESTAS Y REGALOS S.L. with CIF B47457817, fiscal address at Pol. Ind. San Cristobal - Calle Plomo 3, nave 2 - 47012 Valladolid, with which you can contact via info@tierradejamon.es and phone +34 983 29 88 28.
The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by LOTES CESTAS Y REGALOS S.L. in the manner and for the purposes indicated in the legal notice.
As you well know and we have communicated to you throughout these privacy policies, you can revoke your data at any time, but always without retroactive character.
LOTES CESTAS Y REGALOS S.L. reserves the right to modify this policy to adapt it to new legislation or jurisprudence as well as to industry practices. In such cases, the Provider will announce on this page the changes introduced with reasonable anticipation of their implementation.
LOTES CESTAS Y REGALOS S.L., wants to fully ensure the satisfaction and trust of our customers and users, that is why, adjusting to articles 68 to 79 of Royal Legislative Decree 1/2007 of the Consolidated Text of the General Consumer Law, our Customers have the right to withdraw from the purchase, with a call, sending an email to any of the following services:
Customer service: 983 29 88 28
The procedure to exercise the withdrawal of the purchase requires:
Notification by any of the above means, within a period not exceeding 10 days from the date of receipt of the order.
The return of the product in perfect condition in its original packaging.
The return shipment at the customer's expense and to our facilities located in Pol. Ind. San Cristobal - Plomo street 3, nave 2 VALLADOLID 47012 indicating the original order number.
After verifying that the return meets the above requirements, LOTES CESTAS Y REGALOS S.L. will make the payment of 100% of the amount paid by the client corresponding to the returned merchandise, within a period of less than 5 business days. The company will not refund the amount corresponding to shipments.
In the case of not meeting the above requirements, LOTES CESTAS Y REGALOS S.L., will contact the client to clarify any doubt or incident detected.
In the event that LOTES CESTAS Y REGALOS S.L. makes a mistake and sends a product other than the one the customer bought (according to the order confirmation) or a defective product, the company will be responsible for the management and processing of changing it for the correct product, assuming the expenses of the return and those of the new shipment.
To manage this type of incident, proceed as follows:
Communicate the incident to the company by the two means indicated in the previous point.
From that moment on, LOTES CESTAS Y REGALOS S.L. will contact the customer to manage the withdrawal of the wrong product, and the delivery of the correct product.
In the event of a package returned due to repeated absence or refusal of delivery by the customer, the expenses generated will be borne by the buyer, and the company will return the amount corresponding to the purchased merchandise.
For any incident not contemplated in previous cases, contact us.
